Quick Summary
Short answers to the questions we hear most — production time, free shipping, custom returns, sizing, and support hours.
Table of Contents
Shipping & Production
- Is shipping free? Yes — free standard shipping on continental USA orders. See Shipping & Production.
- How long does custom take? About 22–28 business days after design approval for standard custom production.
- Can I rush? Yes — semi-rush, rush, and super-rush tiers. See Rush Production Options.
- How do I track? Track Your CoolWick Order.
Custom & Teams
- Quick Ship vs Fast Track vs Semi-Custom? Jersey Types guide.
- What is the custom process? Custom Jersey Ordering Process.
- Do I approve a proof? Yes for custom work — Design Proofs & Approvals.
- Team discounts? Team & Bulk Orders.
Returns & Fit
- Return window? 60 days on eligible unused items — Return Policy.
- Custom change-of-mind? Usually not returnable — Custom Return Rules.
- Wrong size? Measure carefully — Size Chart · Fit Tips · Exchanges.
- Defect or damage? Defects & Shipping Damage.
Support
- Hours? Mon–Fri 8:30 AM – 5:30 PM EST
- Email? orders@coolwick.com · Phone 1-800-279-2695
- Full contact guide: Contact CoolWick Support
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Last reviewed: August 1, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.