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Custom Jersey Return Rules

Updated

Quick Summary

Because custom jerseys are made to order, return rules are stricter than stock apparel. We cover our production errors, quality defects, and shipping damage — not change-of-mind after you approved the proof.

Table of Contents

We Typically Cover

  • Production errors (wrong design, colors, or size we produced incorrectly)
  • Printing/fabric quality defects
  • Missing customizations we failed to apply
  • Shipping damage (photos help — ideally within 24 hours of delivery)
  • Design different from the approved proof due to our mistake

Usually Not Returnable

  • Change of mind after approving the design
  • Misspellings or details you approved on the proof
  • Wrong size you selected from the size chart
  • Minor color differences from monitor variation
  • Roster or design changes after approval

Prevent Issues

  • Review proofs carefully before approving — Proofs guide
  • Measure using the Size Chart and Fit Tips
  • Keep packaging until you’ve inspected the jersey

How to Get Help

Contact us with order #, photos, and a short description of the issue: contact form or orders@coolwick.com.

Need Help?

  • Contact form: coolwick.com/contact-us
  • Email: orders@coolwick.com
  • Phone: 1-800-279-2695
  • Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
  • Response time: Within 24–48 hours on business days (often sooner)

More: Contact CoolWick Support

Last reviewed: August 1, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.