Quick Summary
Our USA-based team helps with custom designs, team orders, sizing, shipping, and returns. Reach us by form or phone during business hours. A dedicated email is available for qualifying program orders.
Table of Contents
Best Ways to Reach Us
| Channel | Details | Best for |
|---|---|---|
| Contact form | coolwick.com/contact-us | Most requests (attachments supported) |
| Program-order email | orders@coolwick.com | Pro Shop Program members, youth programs, and schools only |
| Phone | 1-800-279-2695 | Urgent ship-date or address issues |
🕐 Hours & Response Times
- Office hours: Monday–Friday, 8:30 AM – 5:30 PM EST
- Response time: within 24–48 hours on business days (often sooner)
- Closed weekends and major U.S. holidays
Have This Ready
- Order number and email used at checkout
- Clear photos for defects, damage, or print issues
- Size measurements if fit is the issue
- Roster / design notes for team orders
Self-Service First
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Last reviewed: August 4, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.