Quick Summary
Free standard shipping on every US CoolWick order, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses (no minimum). Custom production is typically about 22–28 business days after design approval, then 1–5 business days in transit. Rush production is available.
Table of Contents
🚚 FREE SHIPPING NATIONWIDE
Every CoolWick order to a US address ships free on standard service, one jersey or a full team order, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses. Faster paid services show at checkout where available.
Production & Shipping Timeline (Custom)
| Stage | What happens | Typical timing |
|---|---|---|
| Order received | Confirmation email; design review begins | Day 1 |
| Design & production | Artwork, printing, assembly | About days 2–21 (varies by path) |
| Ships out | QC complete; free shipping to your door | About days 22–28 after approval |
| Delivered | Carrier delivery | 1–5 business days after ship (USA standard) |
⏱ When does the clock start?
For custom work, production time generally starts after you approve the design proof, not the moment you check out. Reply promptly to proof emails to avoid delay.
Need It Faster?
| Option | Typical window | Added cost |
|---|---|---|
| Standard production | 22–28 business days | FREE |
| Semi-Rush | 15–21 business days | +$15 |
| Rush | 7–14 business days | +$25 |
| Super Rush | 2–4 business days | +$50 |
Details and current availability: Rush Production Options.
Special USA Locations
- Alaska, Hawaii, Puerto Rico: free standard shipping
- APO/FPO military: free standard shipping
- Delivery windows for special locations can be longer (often 2–10 business days after ship)
International Shipping
- Costs calculated at checkout
- Typical delivery 7–21 business days after ship
- Customs, duties, and taxes are the customer’s responsibility
- International tracking provided when available
Paying from outside the US: cards, PayPal, Apple Pay and Google Pay work from any country we ship to; Afterpay, Klarna and Affirm need a US billing address. See Payment Methods by Country.
Tracking
You’ll get confirmation at order, updates during production on custom jobs, and tracking when the package ships. Full guide: Track Your CoolWick Order.
Need Help?
- Contact form: coolwick.com/contact-us
- Phone: 1-800-279-2695
- Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
- Response time: Within 24–48 hours on business days (often sooner)
More: Contact CoolWick Support
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Last reviewed: August 4, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.