Quick Summary
A design proof is your last chance to catch spelling, numbers, colors, logo placement, and size before we print. Approve only when everything is correct.
Table of Contents
What to Check on Every Proof
- Names and numbers (spelling, order, jersey assignment)
- Logo artwork and placement
- Colors vs your brand expectations (monitors vary slightly)
- Collar/sleeve/style notes
- Size listed for each jersey
⚠ Approved proofs are final for production
If the jersey matches the approved proof, change-of-mind and customer-side typos are generally not free remakes. We cover our production errors and quality defects.
How Approval Works
- We email your proof
- You reply with approval or a clear change list
- If changes are needed, we send a revised proof
- Approval starts the production clock
Requesting Changes
- Be specific: “Move logo 1" left” beats “logo feels off”
- Batch feedback in one reply when possible
- Multiple revision rounds can extend your timeline
Need Help?
- Contact form: coolwick.com/contact-us
- Email: orders@coolwick.com
- Phone: 1-800-279-2695
- Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
- Response time: Within 24–48 hours on business days (often sooner)
More: Contact CoolWick Support
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Last reviewed: August 1, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.