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CoolWick Help Center
Support that keeps you moving
Get answers about jersey options, custom designs, production, sizing, shipping, and returns.
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What can we help with?
- Choose a jersey type Compare Quick Ship, Fast Track, and Semi-Custom.
- Create a custom jersey Understand artwork, proofs, approvals, and production.
- Track my order Check production status, shipping emails, and tracking.
- Production timelines See turnaround times, shipping, and rush options.
- Find my size Use the size chart and measure before ordering.
- Returns and exchanges Review the 60-day policy and custom-item rules.
- Team and bulk orders Plan rosters, quantities, discounts, and delivery.
- Contact CoolWick Send our apparel support team a message.
Jersey help
Shop and order with confidence
Customize
Know what happens from design request through final proof.
Deliver
Follow production, rush choices, shipping, and delivery.
Wear and care
Keep your jersey looking sharp and get help with quality issues.
Real people, real apparel expertise
Still need a hand?
CoolWick support is available Monday through Friday, 8:30 AM to 5:30 PM EST. Expect a reply within 24 to 48 hours on business days.
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- Getting Started Jersey types, technology, and how CoolWick works
- Orders & Shipping Production timelines, tracking, rush, address changes
- Custom & Team Orders Bulk, logos, proofs, design changes — our #1 ticket topic
- Returns & Exchanges 60-day returns, custom return rules, defects
- Sizing & Fit Size charts, measuring, youth & extended sizes
- Product Care & Quality Washing, defects, 40% cooler fabric
- Contact How to reach CoolWick support