Quick Summary
Size issues depend on whether we produced the wrong size or the size selected on the order was incorrect — especially for custom jerseys. Measure carefully before approving custom work.
Table of Contents
When Exchanges Work
- If we produced the wrong size from your order: free exchange/remake
- Standard unused jerseys may qualify under the 60-day return/exchange path — Return Policy
- Stock availability can affect exchange vs refund
Custom Size Issues
- If you ordered the wrong size from the chart, free exchange is often not available
- Contact us anyway — we’ll discuss options case by case
- Measure carefully: Size Chart · Fit Tips
Prevent Size Problems
📏 Measure once, print once
- Use a soft tape; don’t guess from street T-shirt size alone
- Compare chest/body measurements to the chart
- Between sizes? Read fit tips for intended silhouette
- Team captains: collect real measurements, not memory
Need Help?
- Contact form: coolwick.com/contact-us
- Email: orders@coolwick.com
- Phone: 1-800-279-2695
- Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
- Response time: Within 24–48 hours on business days (often sooner)
More: Contact CoolWick Support
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Last reviewed: August 1, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.