Quick Summary
If your CoolWick jersey arrives damaged or has a quality defect, we’ll make it right — typically with a free remake/replacement or refund path, and free return shipping when we ask the item back.
Table of Contents
Product Defects We Cover
- Printing errors or serious color issues vs the approved design
- Fabric defects or stitching problems
- Premature failure in normal use
- Related: Print Quality, Fading & Fabric Issues
Shipping Damage
- Photograph the box and item as soon as you notice damage
- Keep packaging until we advise next steps
- Contact us promptly so we can open a claim path if needed
📷 Photos speed everything up
Clear photos of the issue, the full jersey, and the packing label help us resolve defects and damage faster — often without extra back-and-forth.
How to Report
- Use the contact form or email orders@coolwick.com
- Include order number, description, and photos
- We’ll confirm remake, replacement, or refund next steps
Need Help?
- Contact form: coolwick.com/contact-us
- Email: orders@coolwick.com
- Phone: 1-800-279-2695
- Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
- Response time: Within 24–48 hours on business days (often sooner)
More: Contact CoolWick Support
Related Articles
Last reviewed: August 1, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.