Quick Summary
CoolWick stands behind manufacturing quality. Normal wear differs from defects. If print, color, or fabric fails early under normal use and care, contact us with photos.
Table of Contents
Normal Wear vs Defect
| Likely normal | Contact us |
|---|---|
| Slight fade after many washes/heat exposures | Peeling/cracking soon after arrival |
| Minor monitor-vs-real-world color variance | Color/print clearly wrong vs approved proof |
| Pilling from abrasion over long use | Holes, bad seams, fabric flaws out of the bag |
Care Matters
High heat, bleach, and rough wash cycles shorten print life. Follow How to Wash Your CoolWick Jersey.
How to Report
Email orders@coolwick.com or use the contact form with order #, description, and well-lit photos. We’ll advise remake, care tips, or other options.
Need Help?
- Contact form: coolwick.com/contact-us
- Email: orders@coolwick.com
- Phone: 1-800-279-2695
- Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
- Response time: Within 24–48 hours on business days (often sooner)
More: Contact CoolWick Support
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Last reviewed: August 1, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.