Quick Summary
Need to fix a ship-to address or pause an order? Contact us as early as possible. Once a custom jersey is in production or a package has shipped, options narrow.
Table of Contents
When Changes Are Possible
| Status | Address change | Hold |
|---|---|---|
| Just placed / awaiting proof | Usually yes | Usually yes |
| In production (custom) | Maybe — contact immediately | Maybe |
| Shipped | Redirect via carrier if available | Not by us mid-transit |
📍 Act fast
Same-day and next-morning requests are far more likely to succeed than changes after production has started. Include the correct full address with unit numbers.
How to Request
- Email orders@coolwick.com or use the contact form
- Subject line: Address change or Hold + order number
- Include: order #, name, old address, new address, phone
If It Already Shipped
- Use the tracking link for carrier intercept/redirect options when offered
- We can help interpret tracking — Track Your Order
- If delivered to a wrong address because of a checkout typo, contact us with details
Need Help?
- Contact form: coolwick.com/contact-us
- Email: orders@coolwick.com
- Phone: 1-800-279-2695
- Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
- Response time: Within 24–48 hours on business days (often sooner)
More: Contact CoolWick Support
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Last reviewed: August 1, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.