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Cancel or Change a CoolWick Order

Updated

Quick Summary

Cancellations and changes are easiest right after checkout. Custom work that has been approved and entered production often cannot be cancelled free of charge because materials and labor are already committed.

Table of Contents

Cancellations

Order state Typical outcome
Minutes/hours after checkout, not in production Often cancellable
Proof stage (not approved) Often cancellable or editable
Approved + in production Often not cancellable; contact us for options
Shipped Use returns path if eligible

Changes (design, size, roster)

  • Before proof approval: usually flexible
  • After proof approval: may require a new proof and can reset production timing
  • Size: double-check the Size Chart before approving

How to Request

Email orders@coolwick.com or use the contact form with:

  • Order number
  • Cancel vs change
  • Exact change details
  • Best callback number

💡 Tip

For address-only fixes, see Address Changes & Order Holds — faster than a full cancel/reorder.

Need Help?

  • Contact form: coolwick.com/contact-us
  • Email: orders@coolwick.com
  • Phone: 1-800-279-2695
  • Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
  • Response time: Within 24–48 hours on business days (often sooner)

More: Contact CoolWick Support

Last reviewed: August 1, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.