Quick Summary
CoolWick orders move through confirmation → (custom) design/production → ship → delivery. Check your email for tracking once the package leaves us, and contact support if something looks stuck.
Table of Contents
Order Stages
| Stage | What you’ll see |
|---|---|
| Confirmed | Order confirmation email |
| Design / production (custom) | Proof requests and production updates |
| Shipped | Carrier + tracking number by email |
| Delivered | Carrier delivery scan |
Where to Look
- Inbox + spam for CoolWick / carrier emails
- Account order history on coolwick.com if you checked out logged in
- Still unsure? Contact support with your order number
📦 Custom tip
Custom jerseys spend most of their time in production before a tracking number exists. That’s normal. See Shipping & Production Timelines.
If Tracking Looks Stuck
- Confirm the tracking number and carrier site status
- Wait 1 business day after a new scan is expected (weekends/holidays slow updates)
- Contact us with order # + tracking # if scans stop mid-transit
Marked Delivered but You Don’t Have It
- Check with household members, porch, office mailroom, and neighbors
- Confirm the ship-to address on the order
- Contact us promptly with photos if the box arrived damaged — Defects & Shipping Damage
Need Help?
- Contact form: coolwick.com/contact-us
- Email: orders@coolwick.com
- Phone: 1-800-279-2695
- Hours: Monday–Friday, 8:30 AM – 5:30 PM EST
- Response time: Within 24–48 hours on business days (often sooner)
More: Contact CoolWick Support
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Last reviewed: August 1, 2026. CoolWick is hand-made in the USA. If something here conflicts with checkout or your order confirmation, contact support.